HomeVet Privacy Policy

This privacy policy will explain how HomeVet (“The Service”) uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your date?
  • How will we store your data?
  • Marketing
  • What are your data protection rights?
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us

 

Cookies

HomeVet’s policy regarding Cookies can be found here.

What data do we collect?

HomeVet collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Information about your pet(s) (Name, breed, medical condition, etc.)

How do we collect your data?

You directly provide HomeVet with most of the data we collect. We collect data and process data when you:

  • Place an order for any of our services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

HomeVet uses a veterinary management software called IDEXX Animana and a scheduling software called Vetstoria. We collect your data (and those of your pet(s) ) so we can:

  •  
  • Diagnose and treat your pet.
  • Process your order.
  • Email you with special offers on other products and services we think you might like.
  • Inform you about appointments.

By using The Service you agree to HomeVet sharing your data, including Personal Identification Information, with Animana, Vetstoria and any services covered by their Data Protection Agreement.

A copy of IDEXX Animana’s Data Protection Agreement is available here. Vetstoria’s Privacy Policy is available here.

When HomeVet processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

HomeVet securely stores your data on servers hosted by Amazon Web Services. We have taken measures to ensure only authorized users have access to the servers, and by employing strict password guidelines (including complexity, minimum length, password reuse and minimum password age).

Marketing

HomeVet would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop HomeVet from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us at info@homevet.nl

What are your data protection rights?

HomeVet would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request HomeVet for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Homevet correct any information you believe is inaccurate. You also have the right to request HomeVet to complete the information you believe is incomplete.

The right to erasure – You have the right to request that HomeVet erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that HomeVet restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to HomeVet processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that HomeVet transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@homevet.nl.

Or write to us at:

HomeVet
Turfschip 64
1186 XM Amstelveen

Privacy policies of other websites

The HomeVet website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

HomeVet keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 June 2020.

How to contact us

If you have any questions about HomeVet’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@homevet.nl.

Or write to us at:

HomeVet
Turfschip 64
1186 XM Amstelveen.